Food Assistance Outreach Coordinator

JOB TITLE: Food Assistance Outreach Coordinator

STATUS: Full-time, Exempt

REPORTS TO: Food Assistance Outreach Manager

DIRECT REPORTS: None

SUMMARY: The Food Assistance Outreach Coordinator works to drive outcomes for benefit enrollment and referral services for eligible central and eastern Ohio residents. Working directly with customers the Food Assistance Outreach Coordinator will assist customers with SNAP/food stamp benefits. Other benefits include, but are not limited to, Medicaid, Ohio Works First, Women Infants, Children, and Home Energy Assistance Program.

PRIMARY DUTIES:

• Travels to and within service area to proactively reach out to residents who may be eligible for SNAP (food stamp) benefits.
• Educate customers about the benefit application and recertification process.
• Use Ohio Benefits Self Service Portal to assist interested and eligible people in completing and submitting benefit application.
• Inform clients of next steps and protocol, and keep them informed throughout the process.
• Collect, maintain, and report accurate outreach and client data in tracking tool.
• Assure client personal information collected & reviewed through the outreach process is handled with confidentiality in accordance with privacy statements and policies.
• Performs general office work, such as filing, reviewing, planning and other special projects as needed as part of outreach efforts.
• Facilitates benefits clinics and attends resource fairs.
• Develops and maintains relationships with member agencies and other organizations (i.e. ODJFS, etc.) that may be helpful in identifying prospective clients or may provide the opportunity and venue to do outreach.
• Distribute materials and information about SNAP and other MOFC resources to community, organizations, and social groups
• Meets regularly with Manger and Outreach team to discuss program status, goals, methods, outreach activities, and experience.
• Works in collaboration with other Mid-Ohio Foodbank departments to ensure strong working relationships.
• Maintains safe, secure, and healthy work environment by following safety practices and policies.
• Attend and participate in required MOFC educational programs and staff meetings.
• Performs other administrative tasks.
• Participates in special projects as requested.

EDUCATION & EXPERIENCE:

Education and Certifications: Bachelor's Degree in related Social/Human Services field preferred or 5-10 years in related outreach or social services field. Must have a High School Diploma/GED and valid Driver's License.

Experience: At least 3 years of social service/human services experience or work in non-profit environment. Strong communication skills and experience with conflict resolution. Knowledge of and experience with public benefits and community resources preferred, specifically SNAP, Medicaid, Ohio Works First, Women Infants and Children, CSFP, and the Home Energy Assistance Program.

Skills/Competencies: Ability to interact with challenging personalities. Ability to listen, empathize, and strategize while maintaining healthy boundaries. Candidates must represent Mid-Ohio Food Collective with professionalism when interacting with clients, volunteers, community members and Food Collective staff. Dual language a plus.

JOB CONDITIONS:

Working Conditions: Will perform duties from field; frequent travel within assigned service area. Reliable transportation is required.

ADA: The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.

Current Openings for Food Assistance Outreach Coordinator Jobs at Mid-Ohio Food Collective