Customer Outreach Specialist

JOB TITLE: Customer Outreach Specialist REPORTS TO: Food Assistance Outreach Manager

STATUS: Full Time, Non-Exempt DIRECT REPORTS: None

SUMMARY: The Customer Outreach Specialist supports the work of the Food Assistance Outreach team to drive outcomes for benefit enrollment and referral services for eligible central and eastern Ohio residents. The Customer Outreach Specialist will work directly with customers who call, email or otherwise interact with the Food Assistance Outreach team by contacting MOFC. In addition, the Specialist will assist other members of the Food Assistance Outreach team with the completion of applications, compiling reports, and managing appointments.

PRIMARY DUTIES:

• Interact with customers over the phone to educate on benefits and assist them with food resources.
• Complete applications both in person at MOFC and over the phone, including SNAP applications and documentation submission by using Ohio Benefits Self Service Portal.
• Inform clients of next steps and protocol, and keep them informed throughout the process.
• Collect, maintain, and report accurate outreach and client data.
• Oversee handling of client personal documents and ensure confidentiality of information. Assure all personal information collected and reviewed through the Outreach process is handled in accordance with privacy statements and policies.
• Ensure appropriate communication between the Food Assistance Outreach Coordinators and those expressing interest in benefits, referrals, and community resources.
• Provide clerical and administrative support across the department.
• Provide training and support to SNAP outreach volunteers and interns
• Communicate with leaders of community organizations to obtain resources.
• Distribute SNAP Outreach materials to community organizations and social groups.
• Organize and coordinate procedures to ensure the security of all client and partner information.
• Support data collection and reporting

EDUCATION & EXPERIENCE:

Education and Certifications: Must have a High School Diploma/GED and valid Driver's License.

Experience: At least five plus years of customer service experience required, preferably in telephone, on-line and in-person environments. Knowledge of and experience in public benefits and/or community resources, specifically within non-profit or social services preferred.

Skills/Competencies: Ability to interact with challenging personalities. Ability to listen, empathize, and strategize while maintaining healthy boundaries. Candidates must represent Mid-Ohio Food Collective with professionalism when interacting with clients, volunteers, community members and Food Collective staff. Dual language a plus.

JOB CONDITIONS:

Working Conditions: Normal office environment.

ADA: The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.

Current Openings for Customer Outreach Specialist Jobs at Mid-Ohio Food Collective