Development Operations Specialist

Job Description

Job Title: Development Operations Specialist

Reports To: Development Operations & Pipeline Strategies Manager

Status: Full time, Non-Exempt, Monday-Friday 8a-4:30p

Direct Reports: None

SUMMARY: Responsible for general support services for the Development Department, including clerical and administrative services.

PRIMARY DUTIES:

• Update and maintain confidential electronic donor files according to departmental procedures.
• Collaboratively process and enter all gifts into database including gifts received through lockbox, ACH transfer, utilizing and shaping Standard Operating Procedures to ensure accuracy of data through multiple stream.
• Provide support to Development Team in the form of record updates, reporting requests, and stewardship support.
• Support acknowledgement fulfillment, including tax-deductible and tribute gift acknowledgments.
• Support fielding of donor requests and inquiries through the department email inbox, phone line, and voicemail.
• Manage corporate gift matching confirmation fulfillment.
• Prepare letters, emails, faxes, and other general communications as needed.
• Carry out routine office activities such as typing, copying, and filing as needed.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE:

Education and Certifications: High School Diploma/GED or equivalent experience is required.

Experience: Previous customer service experience required. Experience utilizing relationship management software or databases required. Experience in an administrative support or clerical position preferred. Ability to operate a variety of office equipment. Proficiency with Microsoft Office products required.

Skills/Competencies: High level of attention to detail and accuracy. Ability to communicate effectively, both orally and in writing. Grammar and spelling skills required. Ability to prioritize and manage multiple tasks, be flexible, and meet deadlines.

JOB CONDITIONS:

Working Conditions: Normal office environment. Applicants must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for employment.

ADA: The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.

Current Openings for Development Operations Specialist Jobs at Mid-Ohio Food Collective