Development Services Specialist

JOB TITLE: Development Services Specialist                                            STATUS: (Temporary-12 months) Full Time, Non-Exempt

                                                                                                                                     40 hours a week, 8:4:30p M-F

Reports to: Development Operations & Pipeline Strategies Manager     DIRECT REPORTS: None

SUMMARY:  Responsible for general support services for the Development Department and Development Operations team, including administrative and donor communication services during an extended high-volume season and in support of a primarily remote team.

PRIMARY DUTIES:

• Collaboratively field donor requests and inquiries on-site during core business hours through the department phone line, voicemail, and email inbox.
• Update and maintain confidential electronic donor files according to departmental procedures, including but not limited to Case creation and resolution.
• Support the execution of acknowledgement fulfillment, including tax-deductible and tribute gift acknowledgments for gifts below $1K.
• Facilitate the scheduling of department meetings, the setting of agendas, and administration and archiving of department documents and files.
• Provide support and project management for cross-departmental requests such as creative briefs, data requests, etc.
• Carry out routine office activities such as typing, copying, and filing.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE:

Education and Certifications: High School Diploma/GED or equivalent experience is required.

Experience:  Previous customer service experience required. Experience utilizing relationship management software or databases required. Experience in an administrative support or clerical position preferred. Ability to operate a variety of office equipment. High Proficiency with Microsoft Office products required. Comfort and experience with answering phones required.

Skills/Competencies:  High level of attention to detail and accuracy. Ability to communicate effectively, both orally and in writing. Grammar and spelling skills required. Ability to prioritize and manage multiple tasks, be flexible, and meet deadlines.

JOB CONDITIONS:

Working Conditions:  Normal office environment.

ADA:  The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.

Current Openings for Development Services Specialist Jobs at Mid-Ohio Food Collective