Help Desk Coordinator

Reports to: Vice President, Technology

Direct Reports: None

Status: Full-time, non-exempt

SUMMARY:
Implements, updates, and maintains user computers and devices for Mid-Ohio Foodbank (MOF). Responsible for the general health and security of the user systems and related hardware. Provides technical support for staff, volunteers, vendors and agencies. Serves as a backup to other members of the Technology department when necessary. Assists the VP, Technology in planning and developing the annual technology budget.

PRIMARY DUTIES:
• Implements, updates, and maintains computer systems for Mid-Ohio Foodbank (MOF)
•  Implements, updates, and maintains computer systems for Mid-Ohio Foodbank (MOF)
• Performs technology research and configuration of new or existing technology
• Provides help desk and technical support to MOF staff and guests
• Provides technical support and technology training for special projects and initiatives
• Documents configurations and settings
• Participates in technology budget recommendations
• Represents IT department on focus groups and committees
• Participates in special technology projects as assigned br />• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

Education and Certifications: Associates Degree in an IT related field or completion of vocational/technical/business school or equivalent IT experience required, Bachelor’s degree preferred.

Experience:  At least 1 year of technology, network, and system administration experience with Microsoft windows is required. Strong knowledge of computer troubleshooting. An understanding of networking principals including Active Directory, DNS, DHCP, NAT, network routing, basic firewall rules. Strong knowledge of Microsoft Windows and network security. Strong knowledge of Microsoft Exchange and Active Directory.

Skills/Competencies:  Ability to troubleshoot, repair, and configure PC’s, switches, routers, etc. Must be able to represent Mid-Ohio Foodbank with professionalism when interacting with staff and MOF guests.

JOB CONDITIONS:

Working Conditions:  Normal office environment

ADA:  The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.

Current Openings for Help Desk Coordinator Jobs at Mid-Ohio Food Collective