Mid-Ohio Food Collective

Orders and Customer Service Receptionist Jobs at Mid-Ohio Food Collective

Orders and Customer Service Receptionist Jobs at Mid-Ohio Food Collective

Sample Orders and Customer Service Receptionist Job Description

Orders and Customer Service Receptionist

JOB TITLE:  Orders and Customer Service Receptionist
REPORTS TO:  Orders and Customer Service Manager
STATUS:  Full Time, Non-Exempt

SUMMARY:  This position functions as a customer service representative and orders receptionist in the Mid-Ohio Foodbank (MOF) distribution center.

The work schedule for this position is Monday through Friday, 7:30am until 4:30pm. .

 

PRIMARY DUTIES:

  • Greets and provide information to customers in the Agency & Program Services lobby
  • Processes orders and invoices customers picking up food orders at the Mid-Ohio Foodbank
  • Reviews orders/invoices for accurateness and correctness. Compiles the daily zero report
  • Interacts daily with Mid-Ohio Foodbank customers directly and on the phone
  • Communicates with agency personnel to help them place orders when necessary
  • Works closely with warehouse and inventory staff to ensure Mid-Ohio Foodbank partners receive excellent customer service
  • Provides administrative support to Agency and Program Services team
  • Assists in Agency and Program Services projects as necessary
  • Participates in special projects and other duties as requested

 

EDUCATION & EXPERIENCE:

Education and Certifications: High School Diploma/GED required. Food Safety Certification (provided by Mid-Ohio Foodbank).

Experience:  At least one year of experience in customer service or other position working with external customers. Some experience in a social service setting required. Proficient in Microsoft Office software including Word, Excel and Outlook. Knowledge of database operations.

Skills/Competencies:  Ability to work independently and in a team environment. Excellent customer service. Ability to manage multiple tasks. Willingness to adjust to changing priorities. Good interpersonal skills. Must be able to represent Mid-Ohio Food Bank with professionalism when interacting with member agencies.

 

JOB CONDITIONS:

Working Conditions Normal office environment.

ADA The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.
of duties.

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