Orders/Customer Service Representative for Mid-Ohio Foodbank

JOB TITLE: Orders/Customer Service Representative
STATUS: Part Time, Non-Exempt
REPORTS TO: Orders/Customer Service Manager
DIRECT REPORTS: None
HOURS: This position is part time and is scheduled from 7:00 AM – 2:30 PM.

SUMMARY:
Provide excellent customer service to Mid-Ohio Foodbank partners to assist with food order processing. Position is also primary back-up to Agency and Program Services front desk.

PRIMARY DUTIES:
• Print daily orders, review orders for errors and appropriateness and generate invoices.
• Schedules deliveries for local and out of county orders.
• Informs customers of delivery arrangements.
• Answer customer service calls from partners in the field about individual orders, delivery times, product availability, billing, etc.
• Investigates & resolves discrepancies with orders.
• Serves as backup at front desk when necessary.
• Assist in Agency Services projects as necessary.
• Participates in special projects such as assigned.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or equivalent

Experience: At least one year of experience in customer service or other position working with external customers. Some experience in a social service setting required.

Knowledge: Proficient in Microsoft Office Software including Word, Excel, and Outlook. Knowledge of database operations.

Skills/Competencies: Ability to work effectively independently and in a team environment. Strong communication and customer service skills. Ability to manage multiple projects and meet deadlines. Willingness to adjust to changing priorities. Good interpersonal skills. Candidates must represent Mid-Ohio Foodbank with professionalism when interacting with clients, volunteers, community members and Foodbank staff.

JOB CONDITIONS:
FLSA Status: Non-Exempt

Working Conditions: Normal Office Environment

ADA: The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.

Current Openings for Orders/Customer Service Representative for Mid Ohio Foodbank Jobs at Mid-Ohio Food Collective