Training and Support Specialist

JOB TITLE: Training and Support Specialist

REPORTS TO: Strategic Solutions Developer

STATUS: Full Time, Non-Exempt

DIRECT REPORTS: None

SUMMARY:  The Training and Support Specialist is responsible for providing training to food banks and their agencies as well as supporting them in using and maintaining PantryTrak.

PRIMARY DUTIES:

• Work with Agency Services to provide troubleshooting, specialized training, and routine support of their work with MOF agencies and partners.
• Uses PantryTrak administrative tools to manage routine cleanup, merging, and matching of records.
• Travel to other food banks and assist them with routine and specialized trainings of their agencies.
• Plan and carry out routine train-the-trainer events for AmeriCorps VISTAs, other food bank staff and partners.
• Assist other food banks with their agencies that are already using PantryTrak to deepen their usage of the system for additional data capture and program support.
• Assist other food banks in creating tailored solutions for the needs of partners not currently involved with emergency feeding.
• Maintain the on-going support of PantryTrak through the Help Desk, Knowledge Base, and Training Classes/materials.
• Provides technical support and troubleshooting to established food bank partners.
• Works with community of users and food banks to communicate updates, changes, and new features to the PantryTrak community.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

Education and Certifications: High School Diploma required; Bachelor’s Degree in related field preferred. Valid Driver’s License required.

Experience:  Minimum one year of Foodbank/Agency experience required. One year of working knowledge and experience with PantryTrak or similar point-of-service client management system. One year of experience and practical application of relational databases and reporting systems. Advanced knowledge and experience with Microsoft Excel, Word, PowerPoint, Access, and Sharepoint.

Skills/Competencies:  Must possess strong oral and written communication skills, and excellent interpersonal skills. Ability to represent MOF with professionalism when interacting with stakeholders.

JOB CONDITIONS:

Working Conditions:  Normal office environment. Travels within and out of state as necessary.

ADA:  The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.

Current Openings for Training and Support Specialist Jobs at Mid-Ohio Food Collective