Volunteer Services Specialist

Job Description

SUMMARY:

Supports Volunteerism efforts across the organization by providing assistance for MOFC staff working with volunteers. Engages with volunteers by providing excellent customer service to current and potential MOFC volunteers through multiple communication streams. Serves as primary back-up to the Front Desk Coordinator, being the first point of contact for visitors to Mid-Ohio Food Collective (MOFC), directing to appropriate personnel or area of the facility and directing calls through the main Phone system.

PRIMARY DUTIES:

• Communicates with current and potential volunteers through email, phone, face-to-face visits, etc.
• Provides assistance with registration, scheduling and on-line accounts
• Works in Volunteer Hub website by posting shifts, updating messaging, and managing data transfers
• Participates in volunteer orientations and conducts tours of the facility
• Supports the coordination of volunteer appreciation and recognition activities
• Participates in volunteer recruitment events
• Participates in special projects at the request of the Director of Volunteer Services
• Performs other duties as assigned

ADDITIONAL DUTIES:

• Serves as primary back-up to the Front Desk Coordinator
• Greets and directs walk-in and telephone visitors to appropriate MOFC areas or meeting rooms.
• Refers callers to local food partners as necessary
• Accepts carrier deliveries and communicates with recipients
• Serves as backup for sorting and delivering MOFC mail
• Accepts payments, and donations via receipt, cash, credit, and check.
• Provides meeting space support.

EDUCATION & EXPERIENCE:

Education and Certifications: High School Diploma or GED required.

Experience: 1 year of experience in interacting with the public and providing customer services. Must be proficient with Microsoft Office products.

Skills/Competencies: Excellent verbal and written communication skills. Ability to use a multi-line phone system. Excellent time management and prioritization skills. Ability to work effectively and efficiently both independently and in a team environment. Ability to work effectively with a wide range of stakeholders. Must be collaborative, a self-started, possess excellent customer service skills, have a willingness to be innovative and bring new ideas and creativity to volunteer recruitment and retention.

JOB CONDITIONS:

Working Conditions: Normal office environment. Applicants must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for employment.

ADA: The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.

This job description is not to be construed as an exhaustive statement of accountabilities, duties, responsibilities, or requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. Mid-Ohio Food Collective reserves the right to modify this job description to reflect changes in essential job duties made necessary by changing organizational needs.

Mid-Ohio Food Collective is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Current Openings for Volunteer Services Specialist Jobs at Mid-Ohio Food Collective